*Just Say NO!*

These are my reviews and ramblings. Being honest and just sharing my opinions based on experiences. :)

BROTHER SCAN N CUT

Well, I found another company with just as horrible customer service as Catnapper. I have a Brother Scan N Cut SDX125e and the touch screen stopped working this morning so I went to the website and did all the troubleshooting steps recommended, which didn’t help. I spent the next hour with Brother customer service who was absolutely no help at all. No one in customer service knows anything about warranties for any of the gazillion kinds of machines Brother sells; they don’t do warranty work so they’re not required to know anything about warranties.

So I was referred to a quilting store 3-1/2 hours away which is an authorized Brother service center. I’ve had this machine for less than a year and now I’m faced with having to spend 14 hours on the road… a 7-hour roundtrip to deliver the machine to be repaired and another 7-hour roundtrip to pick it up after the repair is made. I just called the quilting store to ask if the malfunctioning touchscreen is a warranty issue since it’s internal, and the repairman won’t be on-site until later today, so the lady who answered the phone couldn’t tell me anything. Now I wait to hear back from him so I can make a determination whether the cost of the repair (if it’s not under warranty) is worth spending 14 hours on the road (with the price of gas) versus what I paid for the machine.

This is a pretty major flaw considering the price of the SDX125e. PLUS I’ve had the machine for a mere ten months. PLUS Brother customer service representatives have absolutely no knowledge of warranties on all the kinds of the machines they sell. PLUS Brother customer service basically just passed the buck without offering any help. In my opinion, the very least they could have done was (1) do the legwork for their customer to find out whether the repair would be covered under warranty and (2) offer to pay the postage to ship the machine to the quilting store 3-1/2 hours away. Or better yet, replace the machine.


CATNAPPER

Don’t waste your money on Catnapper recliners. They don’t stand behind their crappy Chinese-made products and they render the most horrible customer service imaginable. Hubby and I spent nearly $2000 on two Catnapper recliners in February 2021. One chair broke in September 2021 (after a mere seven months) and the second one broke in January 2022 (after 11 months). We notified them in September 2021 right after the first chair broke and they him-hawed around for two months, offering no solution to the issue, until I reported them to the Better Business Bureau in December 2021. They initially agreed to replace the chair and said it would ship in March 2022. Meanwhile, in January 2022, the second chair broke and after numerous emails about that one, they decided they were not going to replace either chair – they would send parts for us to repair the chairs ourselves. Isn’t that nice?! NOT! That 24-lb box of loose parts arrived March 25th. It’s important to note that Ed and I are seniors with no children around so there is no misuse, and neither one of us exceed (or even come close) to the weight limit.

Here are photos and a video of Ed describing broken chair #1:

Broken in the exact same manner but on the opposite side, here are photos of the broken chair #2:

And here is that lovely box of loose parts that arrived yesterday. With no instructions, I might add. We find it extremely interesting that the Jackson Catnapper website claims their furniture is made in the USA but we had to wait for these parts to arrive from China. The delay was due to the Chinese New Year, according to Hannah in their Warranty Department.


FRESH STEP CAT LITTER

We’ve been using Fresh Step cat litter since 2010 so it’s the only one we have to compare. It’s approximately $13 for a 25-lb box. We found Dr. Elsey’s Cat Litter in mid-2021, which costs $20 for a 40-lb bag, is a clay litter, veterinarian-formulated, has no perfumes, and has very low dust. The Fresh Step cat litter constantly had gooky stuff stuck to the bottom of the litter pans (where the urine settled) which had to be scraped out and smelled bad even with the heavy perfumes. With regular scooping twice a day, this doesn’t happen with Dr. Elsey’s. ;)


LITTER GENIE CAT LITTER DISPOSAL SYSTEM

We’ve been using the Litter Genie cat litter disposal system since 2010 and have spent a small fortune buying the refills all these years which cost around $12 for two and each refill lasted about a week and a half. To top that off, the company started using a lesser mil bag so the bags were tearing which was no fun. So I found a case of 100 clear plastic bags (5 mil I think) from ClearBags.com for roughly $32 including shipping which lasts about six months. This is the same company I buy the clear envelopes for my cards from. ;)


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