These are my reviews and ramblings. Being honest and just sharing my opinions based on experiences. :)
frontwashca.com which redirects you to https://hathangca.com/
First of all, be very careful ordering from these fly-by-night companies advertising on Facebook – most of them are SCAMMERS. One so-called frontwashca.com (which redirects you to https://hathangca.com/ that appears to be a legitimate business) advertised “Clearance Sale – DEWA 20-VOLT MAX LITHIUM ION BEST CORDLESS COMBO KIT (32-TOOL)” for $35.99 each on Facebook (with a bunch of battery-powered tools shown in the photo). On 3/20/23 my husband ordered two, for a total of $71.98. On 4/10/23 he received a small envelope in the mail with two super cheesy low quality sets of bits and one plastic handle. He didn’t receive 20-volt max lithium ion cordless combo kits that were advertised.
What he received certainly was not worth $7.00 let alone $71.98 that he paid. He’s written multiple emails to them demanding a refund for being scammed and got the proverbial run-around before finally getting a refund. BEWARE – THIS COMPANY WILL RIP YOU OFF. Here is a photo of what he received for $71.98! I’ll be darned… it doesn’t look like 20-volt max lithium ion cordless combo kits, does it?!
Stay away from Starlink, owned by Space-X and Elon Musk. He apparently only cares about the almighty dollar and not his customers. There is no way to call support – customers have to wait until the Starlink support team responds to support tickets submitted on the Starlink app. Convenient, huh?! We would have never signed up for it had we known that little tidbit of information. But our internet crashed twice in four months, and the first time it worked itself out within one day (was probably atmospheric/satellite related) although it took two weeks for their support team to respond to our ticket submitted on their app.
The second time was recently on 3/10/23 when the modem on the roof quit working because it was tilted at an odd angle and had snow on it. It’s set to automatically melt the snow which it obviously was not able to do. Once again, we were at their mercy waiting for them to respond to three tickets we submitted on their app. After two weeks without internet, we canceled our service and low and behold, we got an immediate response! Imagine that! Long story short, we ended up purchasing a wi-fi hotspot which works a whole lot better anyway. Starlink charges nearly $700 for equipment and set-up, and they were going up in price in April from $110/mo to $120/mo. Definitely not worth it in our humble opinions.
BROTHER SCAN N CUT
Well, I found another company with just as horrible customer service as Catnapper. I have a Brother Scan N Cut SDX125e and the touch screen stopped working this morning so I went to the website and did all the troubleshooting steps recommended, which didn’t help. I spent the next hour with Brother customer service who was absolutely no help at all. No one in customer service knows anything about warranties for any of the gazillion kinds of machines Brother sells; they don’t do warranty work so they’re not required to know anything about warranties.
This is a pretty major flaw considering the price of the SDX125e. PLUS I’ve had the machine for a mere ten months. PLUS Brother customer service representatives have absolutely no knowledge of warranties on all the kinds of the machines they sell. PLUS Brother customer service basically just passed the buck without initially offering any help.
I was referred to a quilting store 3-1/2 hours away which is an authorized Brother service center. I’ve had this machine for less than a year and now I’m faced with having to spend 14 hours on the road… a 7-hour roundtrip to deliver the machine to be repaired and another 7-hour roundtrip to pick it up after the repair is made. The repairman wasn’t onsite and I never heard back from him until a week later. In the meantime, I wrote several emails (one of which to the president of Brother) and received a phone call from Customer Service telling me they would pay to have my machine shipped to their repair facility. UPDATE: Brother said they could not duplicate the issue of the touch screen not working (seriously???) so they replaced my machine with a refurbished one.
Don’t waste your money on Catnapper recliners. They don’t stand behind their crappy Chinese-made products and they render the most horrible customer service imaginable. Hubby and I spent nearly $2000 on two Catnapper recliners in February 2021. One chair broke in September 2021 (after a mere seven months) and the second one broke in January 2022 (after 11 months). We notified them in September 2021 right after the first chair broke and they him-hawed around for two months, offering no solution to the issue, until I reported them to the Better Business Bureau in December 2021. They initially agreed to replace the chair and said it would ship in March 2022. Meanwhile, in January 2022, the second chair broke and after numerous emails about that one, they decided they were not going to replace either chair – they would send parts for us to repair the chairs ourselves. Isn’t that nice?! NOT! That 24-lb box of loose parts arrived March 25th. It’s important to note that Ed and I are seniors with no children around so there is no misuse, and neither one of us exceed (or even come close) to the weight limit.
Here are photos and a video of Ed describing broken chair #1:
Broken in the exact same manner but on the opposite side, here are photos of the broken chair #2:
And here is that lovely box of loose parts that arrived yesterday. With no instructions, I might add. We find it extremely interesting that the Jackson Catnapper website claims their furniture is made in the USA but we had to wait for these parts to arrive from China. The delay was due to the Chinese New Year, according to Hannah in their Warranty Department.
FRESH STEP CAT LITTER
We’ve been using Fresh Step cat litter since 2010 so it’s the only one we have to compare. It’s approximately $13 for a 25-lb box. We found Dr. Elsey’s Cat Litter in mid-2021, which costs $20 for a 40-lb bag, is a clay litter, veterinarian-formulated, has no perfumes, and has very low dust. The Fresh Step cat litter constantly had gooky stuff stuck to the bottom of the litter pans (where the urine settled) which had to be scraped out and smelled bad even with the heavy perfumes. This doesn’t happen with Dr. Elsey’s. ;)
LITTER GENIE CAT LITTER DISPOSAL SYSTEM
We’ve been using the Litter Genie cat litter disposal system since 2010 and have spent a small fortune buying the refills all these years which cost around $12 for two and each refill lasted about a week and a half. To top that off, the company started using a lesser mil bag so the bags were tearing which was no fun. So I found a case of 100 clear plastic bags (5 mil I think) from ClearBags.com for roughly $32 including shipping which lasts about six months. This is the same company I buy the clear envelopes for my cards from. ;)
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